RETURN & REFUND POLICY

At Vegan Beauty, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy as outlined below.

1. Eligibility for Returns & Exchanges

Customers may return or exchange products if they meet the following conditions:

- The return request is made within 14 days from the date of receipt.

- The product is unused, unopened, and in its original packaging.

- The product is not a final sale item (clearance or promotional items may not be eligible).

-  The customer provides proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items cannot be returned or refunded for hygiene and safety reasons:

- Opened or used skincare and cosmetic products.

- Gift cards, promotional items, or free gifts.

- Any product that has been tampered with or damaged due to improper use.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at mjoddinsnyrtistofa@gmail.com within 14 days of receiving your order.

2. Provide your order number and reason for the return.

3. Our team will review your request and, if approved, provide return instructions.

4. Ship the product back to us using the provided address. Customers are responsible for return shipping costs unless the return is due to a company error (e.g., wrong or defective item received).

4. Refund Process

- Once we receive and inspect the returned product, we will process your refund within 7 business days.

-  Refunds will be issued to the original payment method (credit card, PayPal, etc.).

-  Shipping fees are non-refundable unless the return is due to a company error.

5. Exchanges

If you received a defective or incorrect product, please contact us within 14 days for a free exchange. We will cover the shipping costs for sending you the correct item.

6. Late or Missing Refunds

-  If you haven’t received a refund yet, first check your bank account.

- Then, contact your credit card company as it may take some time before your refund is officially posted.

-  If you have done all of this and still have not received your refund, please contact us at mjoddinsnyrtistofa@gmail.com

7. Contact Information

For any inquiries regarding returns and refunds, please contact us at:

Email: mjoddinsnyrtistofa@gmail.com

Phone: 791.8888

 Business hours: mon-fri: 10.00 -19.00